“If you are flexible, it is not at all difficult to move across domains within the industry. Nevertheless you should try to do some coherent domain work, to gain expertise”, said Ms. Pooja Raheja, who represented the Enterprise Solutions Unit of Infosys. A senior executive in the Sales and Marketing Department of Enterprise Solutions, she has been associated with Infosys for about 7 years. The objective of the talk was to give an overview of Package Consulting and the role of a management graduate in the field.
Beginning with the explanation on what Package Application is, she went on to explain how Infosys has successfully worked in the arena to become the largest service provider of Customers’ Automation requirements. In Infosys, separate learning groups are designed for different Services. For instance, Enterprise Solution, which works for providing Package Application Solutions, has different groups for CRM implementation, ERP implementation and so on. In her words, “Our job is to help customers automate their process with these products and to get them the best possible solution as per their requirement.”
She dispelled certain doubts regarding how ERP consulting differs from Package Consulting. Screenshots were used to explain the processes of Package Service Offering, Package Evaluation and Package Implementation. When a question was raised as to whether the organization aligns itself to a particular vendor to provide solutions to customers’ problems, the reply was spontaneous: “That’s against the company’s ethics. It is very important to take care that we do not cling to a vendor, as we are supposed to provide the best solution to our end user, who is our customer. Although there are some unbiased affiliations, we follow Vendor Agnosticism to the core.” She also went on to explain why a standard set of rules is needed even though the service is customized.
Ms. Raheja, charmed the audience with her oratory skills and successfully brought the event to its closure.