(Q 67-70) Read the following case carefully and choose the answer which you consider to be the most appropriate to the issues raised therein.
A public sector bank was going in a big way to adopt IT . The initiativewould improve efficiency, customer service and introduce many computer-supported products/services. The bank has engaged a reputed IT company to implement the core banking solution (CBS) across the branches. The software was tested well in some of the already technologically advanced branches. Before implementation of the CBS,Business Process Re-engineering was undertaken to match the processes to the requirements of the software. While implementing the same at the branch level the software did not work well, not because of any technical problem but the acceptability of the new initiative at people level. The branch managers in some of the semi urban branches who were not having adequate IT skills were of the view that the implementation of software will not bring any major advantage to the bank. They were also having a feeling that after implementation of software their importance in the branch will get reduced. Some of the employees working in such branches also endorsed these views. There
was also an apprehension that the implementation of software will reduce the staff requirements in these branches. The implementation of software was therefore getting delayed.
Q67. work life balance is not achieved due to---
A) Added work load
B)Back of support from juniors
C)Family problems
D) Lack of emotional maturity
Q68. Which of the needs (under McClelland theory of motivation) is most satisfied while
successfully implementing the project?
A) Need for affiliation
B) Need for Power
C) Need for Achievement
D) None of the above as it is a mechanical and routine job
Q69. In such a situation what is the role that HR professionals can play?
A)To be a part of implementation team
B)To act as coordinator/ facilitator in the entire change management process
C)Since it is a technical issue, HR professional has no role to play
D)Issue guidelines for time bound implementation of project
Q70. Leadership style of the Boss indicate as—
A) laissez faire
B) Country club
C) Autocratic
D) None of the above